Order Information
PLACING AN ORDER
1) Visit us at www.polarictherapeutics.com, and find the item you’d like to order.
2) Click on the item, and then you’ll arrive at its product page.
3) Select the number of products you’d like via the drop-down menu
4) Click on the ‘Buy It Now’ button
5) Repeat the steps 1-4 above until you’ve added everything you want to your virtual cart.
6) Click on ‘Checkout’ at the top right corner of the page.
7) Follow the instructions to enter your shipping address, and then your payment details. Make sure you follow the whole process by clicking on “Pay now” or “Complete Order” before you close the website. If your order is successful, you will see a page with your order number.
PAYMENT METHODS
We accept payments by Stripe and PayPal, connected to your Credit cards and Debit cards (VISA, MasterCard, American Express, Discover).
ORDER SHIPPING
Most orders ship within 2 business days of purchase. Shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.
ORDER CANCELLATIONS
We will not be able to cancel orders once they have begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at customerservice@polarictherapeutics.com as soon as possible if you would like to cancel your order.
ORDER TRACKING
Once your order ships out and our database is updated with your online tracking number, we’ll send you an email with the online tracking information that you can use to track your package. If 6 business days have passed and you still have not received this email from us, drop us an email at customerservice@polarictherapeutics.com, and we’ll check it out for you right away.
Shipping Information
DELIVERY TIME
The delivery time for all domestic orders (within Slovenia) is 2-3 business days. In principle, all products in stock at any given moment are delivered within 48 hours or 1-2 business days.
The international delivery time is 4-12 business days. If your value of an order is over 100 EUR, then your package will be shipped by DHL EXPRESS (2-3 days). If your value of an order is below 100 EUR, then your package will be delivered by GLS, DPD, Post of Slovenia, DHL, UPS or FedEx.
FREE DOMESTIC SHIPPING ON ALL ORDERS OVER 50 EURO!
FREE INTERNATIONAL SHIPPING ON ALL ORDERS OVER 70 EURO!
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will send you the tracking number via email in return.
ORDER TRACKING
Once your order ships out and our database is updated with your online tracking number, we’ll send you an email with the online tracking information that you can use to track your package. If 6 business days have passed and you still have not received this email from us, drop us an email at customerservice@polarictherapeutics.com, and we’ll check it out for you right away.
Return Policy Information
Our policy is valid from 30 days when you receive your package. If 30 days have gone by since the day of receiving the package, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle remaining, depending upon inspection.
To complete your return, we require proof of purchase with first and last name and or your order number. Please email us at customerservice@polarictherapeutics.com. This number must appear on your return label. Return postage is the responsibility of the customer unless the problem is our fault which will be determined.