Do our products satisfy and delight you?
POLARIC THERAPEUTICS guarantees 100% satisfaction. We will be happy to refund or exchange any product when accompanied by proof of purchase within 30 days of purchase.
Your statutory rights are not affected.
Return Policy
POLARIC THERAPEUTICS policy is valid from 30 days when you receive your package. If 30 days have gone by since the day of receiving the package, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle remaining, depending upon inspection.
Gift cards are exempt from being returned/exchanged. Please refer to this list.
To complete your return, we require proof of purchase with first and last name and or your order number. Please email us at customerservice@polarictherapeutics.com. This number must appear on your return label. Return postage is the responsibility of the customer unless the problem is our fault which will be determined.
Refunds (if applicable)
Refund will start once we get the original package back. Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
There are certain situations where only partial refunds are granted (if applicable):
– Partial refunds deemed applicable by Warehouse
– Your order contains delayed item(s) past the shipping timeframe
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, then please contact us at customerservice@polarictherapeutics.com.
Sale items (if applicable)
If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well.
Exchanges (if applicable)
Exchanges can only be done if:
– Item is half used
– Item is opened
– If you change your mind on an item before it ships out
If you need to exchange, send us an email at customerservice@polarictherapeutics.com and send your item to SILVIA – POLARIC THERAPEUTICS, Ltd., Draga pri Sinjem Vrhu 9, Vinica, Slovenia.
Damaged Products (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the different item or get a courtesy to reship, send us an email at customerservice@polarictherapeutics.com.
Shipping
To return your product, you should mail your product to SILVIA – POLARIC THERAPEUTICS, Ltd., Draga pri Sinjem Vrhu 9, Vinica, Slovenia.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is free shipping, this will not be refunded as it is free shipping. This will be waived if your product is damaged.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.