1. General Conditions

The General Terms and Conditions have been formed in compliance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for virtual and electronic business. The POLARIC THERAPEUTICS brand (hereinafter referred to as the “Online Store”) is managed by SILVIA – POLARIC THERAPEUTICS, LTD., an e-commerce operator (hereinafter referred to as the “Seller”).

The Seller:

SILVIA – POLARIC THERAPEUTICS, LTD., Draga pri Sinjem Vrhu 9, Slovenia.

Registration number: 8460698000

Identification number for VAT: SI24534838

These terms and conditions define the operation of the Online Store, the rights and duties of the visitor, user, and customer, and the business relationship between the merchant and the customer as the buyer of the products from the Online Store.

The content of the site is intended for informational and educational use and is not intended as a substitute for medical consultation. Regarding the usefulness of our advice and suggestions, it is advisable for the buyer to consult his personal doctor based on his state of health.

2. Availability of information

The Seller undertakes to always provide the user with:

  • Information on the identity of the merchant (in particular, the company and its registered office, as well as the registration number in which the company is registered);

  • Contact information that allows the user to communicate quickly and effectively with the Seller (e-mail address, telephone, etc.);

  • Information on the essential characteristics of the product or the services offered by the Online Store, including post-sales services and guarantees;

  • Information on the accessibility of products or services offered by the Online Store;

  • The terms and conditions of delivery of the products, the execution of the services, in particular, the place and date of delivery;

  • Information on the payment method;

  • Data on the validity of offers in the online store;

  • Information on the deadline within which it is still possible to withdraw from the contract and the conditions of withdrawal;

  • Information on the possibility of returning products and whether this reimbursement costs the user;

  • Information on the user complaint procedure and contact details of the appropriate manager.

3. Product offers, delivery times, and acquisitions

Due to the nature of online shopping, the product offers in the Online Store are often and rapidly evolving and updating. As a result, errors can occur. We kindly ask you to inform us of any errors via e-mail. We will try to correct them as soon as possible.

3.1. Delivery time

The delivery times of the products in stock are from 3 to 5 working days for delivery addresses in the EU, unless GLS can deliver the products on time (see point 11). Every product in the online store is accessible within a reasonable time frame.

3.2. Delivery of products

When making a purchase order, the user can determine one of the following product delivery methods:

  • traditional postal delivery, in the case of purchases under £60 you pay the shipping costs, equal to £6,

  • for orders over £60, delivery is free.

Upon delivery, the customer will pay the total amount directly to the courier in cash. For cash payments, it is advisable to prepare the exact sum for the amount due.

4. Payment methods

The Seller provides the following payment methods for the purchase of products from the Online Store:

  • Cash on delivery; in this case, payment will be made directly upon delivery of the ordered products;

  • Credit card (Visa, Mastercard, AMEX, JCB, Diners);

  • Paypal

5. Prices

All prices of the Online Store are listed in GBP and include VAT unless explicitly stated otherwise. All shop prices are the prices of the goods and do not include shipping costs (see points 3 and 10). All prices are valid only for orders placed in the Online Store.

All prices apply at the time the order is placed and do not have a predefined validity. Therefore they only apply to the respective changes. Despite the Seller’s efforts to provide the most accurate information possible, it may be that the price information is incorrect. In this case and the event that the price of a product is changed during the processing of the order, that is, from the time the order is placed until confirmation, the Seller agrees to:

  • Inform the user (customer) of the new price, the user (buyer) has, in this case, the possibility to change his order partially or entirely, cancel the order or confirm the new price, all without additional costs; or

  • Allow the user (customer) to cancel the purchase and offer a solution that is beneficial and satisfying to both parties.

6. Purchase procedure

6.1. Order accepted

Once the order is placed, the customer (buyer) receives an e-mail notification from the Seller that the order has been accepted. Within 1 hour of receiving this notification, the customer (buyer) has the option of cancelling the order without any consequences. Aside from the possibility of cancelling the order, the customer (buyer) can no longer change the contents of the order after placing the order, except by contacting the Seller via e-mail at Full information on the status and content of each order is always accessible to the user (customer), in its profile on the Seller’s website.

6.2. Order confirmed

If the customer (buyer) does not cancel the order, it will be processed further. Upon receipt of the order, the Seller checks the order and availability of the products ordered and confirms the order or refuses it for a valid reason. The Seller can also contact the customer on the contact telephone number provided by the customer to check the data or to guarantee the accuracy of the delivery. Upon confirmation of the order, the Seller informs the user (buyer) via e-mail of the expected delivery date. At this point, the purchase contract of the products ordered between the user (buyer) and the merchant is irrevocably concluded.

6.3. Shipped goods

The Seller prepares the ordered products within the agreed time frame. In the electronic message, the Seller also informs the customer (buyer) whom to contact in the event of a complaint or a delay in delivery. Delivery times may sometimes be longer than indicated, due to higher demand or delays within the shipping process.

7. Purchase contract

The Seller issues an invoice in paper form to the user who purchases the product from the Online Store with a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase contract in the form of the purchase order is stored electronically on the Seller’s server and is accessible to the customer (buyer) at any time in his profile. The purchase contract is concluded in English.

The purchase contract between the Seller and the customer (buyer) is concluded at the time the Seller confirms the order (see Point 6.2). From this moment on, all prices and other terms of purchase are fixed and apply to both the Seller and the customer (buyer).

8. Security

The Seller uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For this purpose, the Seller uses a 256-bit SSL certificate issued by an authorized organization.

Authorized online systems are responsible for secure authorizations and credit card transactions. Credit card authorizations are executed in real-time with immediate checking of data at banks. Card information is not stored on the Seller’s servers.

The customer (buyer) is also responsible for ensuring the security of their username and password and for the proper software and antivirus protection of their computer.

9. Liability

The Seller makes every effort to ensure that up-to-date and correct information appears in their online store. Product properties, delivery times or prices can change so rapidly, that the Seller fails to correct the published data in a timely manner.

Although the Seller attempts to provide accurate images of the products sold in the online store, all images should be considered symbolic. Images do not guarantee the properties of products featured.

10. Complaints, Disputes and the Application of Law

The Seller follows the applicable consumer protection regulations. The Seller has an effective customer support system for resolving complaints and employs a person that can be contacted by customer (buyer) via e-mail in case any issues occur. In case of issues or a wish to appeal to the customer (buyer) can contact the Seller via the e-mail address The complaint processing procedure is confidential.

The Seller will confirm that the complaint has been received within five working days and the guarantee claim will be resolved within the statutory deadline. The Seller will strive to resolve any dispute under mutually agreed conditions. 

These general terms and conditions of service and all disputes between the Seller and customer (buyer) fall under the jurisdiction of Slovenian law.

For all rights and obligations not specified under these terms and conditions, provisions of the Code of Obligations, the Electronic Commerce Act, the Data Protection Act and the Consumer Protection Act shall apply.

11. Changes to terms and conditions

In the event of changes to the regulations governing the operation of online stores, data protection and other fields related the operation of the online store of the Seller in the event of changes to the Seller’s own business policy, the Seller may modify and/or amend the general terms and conditions. The Seller will notify users of these changes in an appropriate way. Any changes and/or amendments to the terms and conditions enter into effect after a period of 8 days from the publication of changes and/or amendments. If the changes and/or amendments are necessary in order to comply with regulations, they may exceptionally enter into effect earlier than that.

The terms and conditions were accepted by SILVIA – POLARIC THERAPEUTICS, Ltd. director, Silvija Spehar, in Vinica, 29.8.2020.